Browsing: workers

Share to FacebookShare to X The entrance to Mobileye’s campus in Jerusalem’s Har Hotzvim technology park. “The atmosphere at Mobileye is much more religious than at companies in Tel Aviv,” one employee says.Credit: Itay Cohen. Photo editing: Shumisat Rasulaeva

Companies ranging from the Commonwealth Bank of Australia and Microsoft Corp. to Uber Technologies Inc. and Hyatt Hotels Corp. are using automated chat and phone systems to handle work that previously required humans. In some cases, they’ve already wiped out sizable chunks of their customer service operations, together representing thousands of workers