Browsing: Customer

For years, financial institutions have talked about delivering more personalized experiences. But personalization is evolving beyond simply putting a customer’s name in a message or recommending a product based on broad demographic segments. In the last few years, banks and fintechs have been using behavioral and transactional data, AI, incentives, and contextual insights to understand…

A Shake Shack patron describes how he filmed a second purchase after his spouse noticed an unexpected difference in the amount she paid when she chose not to leave a gratuity

Fast, free and reliable inflight WiFi has long been an airline ambition. Now, new customer satisfaction data from United Airlines and Virgin Atlantic suggests that Starlink is delivering on that promise – earning higher passenger approval scores and turning connectivity into a key part of the passenger experience

Avelo Airlines reached a major milestone, flying its 10 millionth Customer just five years after redefining affordable air travel in as America’s most convenient airline. Since launching on April 28, 2021, as the first new U.S. carrier in nearly 15 years, Avelo has ushered in a new era of affordable, reliable, and easy travel for…

Companies ranging from the Commonwealth Bank of Australia and Microsoft Corp. to Uber Technologies Inc. and Hyatt Hotels Corp. are using automated chat and phone systems to handle work that previously required humans. In some cases, they’ve already wiped out sizable chunks of their customer service operations, together representing thousands of workers

Computer company Intel(NASDAQ: INTC) has been soaring in value over the past year amid excitement and potential for its foundry business. Recently, the company signed a large customer: Fortinet, which will use Intel to develop advanced security chips. While it’s not the first customer for the foundry business, it is the first named one

New self-service portal gives radiology and IT teams live system status, on-demand training and a searchable knowledge base